You have a right to request your health information related to care at Texas Health facilities. For your convenience, there are many ways to access your health records. Please choose one of the options further down this page and follow the related steps.
To request copies of billing records, please contact the business office by calling 800-890-6034, Monday thru Friday from 7:30 a.m. to 6:30 p.m., or email CustomerService@texashealth.org.
Accessing Health Records in MyChart
MyChart
Patient Portal
Most of your patient information can be found in your Texas Health MyChart account.
For immediate access to your health information, select the link at right and follow the directions to login or sign up for a MyChart account.
Submit a Health Records Request Online
Texas Health has partnered with Versima to provide copies of your health information. If you would like to submit a health record request online, please click on the following link(s) below, which will take you to an authorization form in Verisma's system.
Please note the different categories for requests by a patient or by a patient representative. Medical records requests that meet all HIPAA and state requirements are usually available for release within three to five business days after completion.
Request by Mail, Fax, or Email
Please select an option below to download the Authorization for Release of Patient Information form. Complete all required fields, sign, and then mail, fax or email the form along with a photo ID to one of the options below.
Authorization for Release of Patient Information
Texas Health Resources
Health Information Management Department
Release of Information
612 E. Lamar Blvd
Suite 100
Arlington, TX 76011
Phone: 1-855-681-8243
Fax
214-345-8811
Additional Requests
- How to get copies of your child's immunization records
https://www.dshs.texas.gov/immunization-unit
- Patient Request for Accounting of Disclosures
You may request an Accounting of Disclosures by fax, email, or mail. You can download the Request for an Accounting of Disclosures form.
Frequently Asked Questions
- How do I check the status of my request?
You may check the status of your request by calling 1-855-681-8243. If you received a “Medical Records Request Received” letter from our disclosure management partner, Verisma, you may enter the Access Code from the letter into https://track.verisma.com to track your request and download records if applicable.
- Can I come in person to pick up my health records?
You can pick up copies of health records at one of our walk-in locations:
Texas Health Dallas
8200 Walnut Hill Ln
Dallas, TX 75231
Enter through the main entrance and take a right. Medical records is located on the left just past Pastoral Care.
Texas Health Fort Worth
1240 West Cannon St
Fort Worth, TX 76104
Medical Records is located in the Heart Center.
Texas Health System Services
612 E. Lamar Blvd
Suite 100
Arlington, TX 76011
- Does it cost to get my records?
Texas Health does not charge patients for a copy of their health records. - How do I send copies of my records to my doctor?
Patients requesting records for another provider visit outside of Texas Health should have the new provider contact Health Information Management Disclosure Management at 1-855-681-8243 or fax request to 1-214-345-8811. Records will be sent directly to the provider. - How can I request a computer readable copy of my electronic health information (EHI)?
Patients or their legal representatives can request an export of their electronic health information. These files are not designed to be read by humans. You will need an application that can read computer-readable data. To request a copy of your computer-readable export, submit a request in MyChart or by contacting THR Disclosure Management at 1-855-681-8243.